Refund & Cancellation Policy

Overview

SCANDICA LLC operates CryzyWatch, an advertising platform connecting watch sellers and prospective buyers. This policy applies only to fees paid to SCANDICA LLC for CryzyWatch listing and subscription services.

CryzyWatch does not process watch-purchase payments between users and cannot issue refunds for a watch purchase. Buyer–seller disputes must be resolved directly between the parties.

Nothing in this policy limits a refund, withdrawal, cancellation or other consumer right that cannot lawfully be excluded in your place of residence. Where mandatory law gives you stronger rights, those rights apply.

Single Listing Fees

The Single Listing option is a one-time USD 10 payment. It does not renew automatically and provides 30 days of active listing visibility beginning when the listing is first published after moderation.

You may request cancellation and a full refund before the paid listing has first been published. Once the listing has been published and the 30-day service has started, the fee is non-refundable except where required by law or where a verified CryzyWatch technical error prevents delivery of the paid service.

If CryzyWatch rejects a paid listing before its first publication and you cannot reasonably correct the listing, we will refund the listing fee. No refund is due where a listing or account is removed for fraud, illegality, a chargeback, abuse or a material breach of the Terms of Service.

Subscription Plans and Automatic Renewal

Seller Monthly costs USD 49.99 and automatically renews each month. Seller Annual costs USD 250 and automatically renews each year. Subscription fees are charged in advance through Stripe, plus any taxes shown at checkout.

You can cancel at any time. Cancellation prevents the next renewal and takes effect at the end of the current paid billing period. Your seller privileges and eligible listings remain active until that date unless access is suspended for a chargeback, fraud, abuse or breach of the Terms of Service.

Initial subscription payments may be refunded when required by applicable law. As an additional CryzyWatch policy, we will consider a full refund requested within 14 days of the initial subscription purchase if no listing has been published using that subscription. This additional policy does not apply to renewal payments or repeated purchases.

Renewal payments and unused portions of a billing period are generally non-refundable, except where required by law or where there is a verified duplicate or incorrect charge. Cancel before the renewal date displayed in the Stripe Customer Portal to avoid the next charge.

Failed Renewals and Seven-Day Recovery Period

If a subscription renewal payment fails, Stripe may retry the payment and request that you update your payment method. CryzyWatch provides a seven-day payment recovery period beginning with the first failed renewal attempt.

Subscription access may remain available during this recovery period. If the outstanding payment is not recovered within seven days, seller privileges and associated listing visibility are suspended. Access can be restored after successful payment or purchase of a new eligible plan, subject to account and listing status.

A payment dispute or chargeback may cause immediate suspension of the access funded by that payment while the matter is reviewed.

How to Cancel a Subscription

Sign in and open Dashboard → Subscription → Manage subscription. You will be taken to the Stripe Customer Portal, where you can view the renewal date and cancel the subscription online.

If you cannot access the online cancellation function, email contact@cryzywatch.com from your registered account email with the subject line 'Cancel Subscription'. Send the request before the renewal date and allow reasonable time for identity verification and processing.

After cancellation, no further renewal will be charged for that subscription. Cancellation does not normally reverse a payment already processed and does not affect any non-waivable statutory right.

Requesting a Refund

Email contact@cryzywatch.com with the subject line 'Refund Request'. Include the email used for your CryzyWatch account, the Stripe receipt or transaction identifier, the date and amount of the charge, and a brief explanation of the request. Do not send complete card details.

We aim to acknowledge a complete refund request within five business days. We may request information reasonably needed to verify the account or payment. Approved refunds are returned to the original payment method through Stripe. Bank and card-network processing times vary and are outside CryzyWatch's control.

Buyer–Seller Disputes

CryzyWatch does not receive, hold or transfer payment for watches, provide escrow, guarantee authenticity or condition, or arrange delivery. A payment made directly to a watch seller is outside the CryzyWatch billing system.

If you have a dispute with another user, contact the other party and the payment, delivery or law-enforcement provider relevant to that transaction. You may report suspicious platform activity to contact@cryzywatch.com.

Changes to This Policy

We may update this policy to reflect changes to our service or legal requirements. We will revise the date above and provide reasonable advance notice of material changes where required. A change will not retroactively remove a refund or cancellation right that applied when a payment was made.

Contact

Questions, cancellation requests and refund requests: contact@cryzywatch.com.

SCANDICA LLC — 30 N Gould St, Ste R, Sheridan, WY 82801, United States.